Title: Front Desk Assistant

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Social and Behavioral Sciences Pathway

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

CityHawk Connector Extraordinaire: Join our Front Desk Assistant Team and Help the Flock Soar!

The Front Desk Assistant is a multi-functional support role in the Social & Behavioral Sciences Pathway department. We serve faculty and students in Social Sciences, Psychology, Human Services, Political Science, Economics, History, Criminal Justice, Paralegal, and more.

As part of a small Front Desk team, you will strengthen your experience with various administrative job duties such as greet students, staff, and visitors in person and by phone, direct visitors to the proper staff member office, maintain a welcoming waiting area, coordinate the break room, receive and deliver incoming mail, help maintain office records, data entry, complete small projects, and provide support to faculty, the Dean, and general support to advisors who share the office suite with us. This is a highly engaged and top performing team, which a few staff always keep candy and snacks in a bowl to share at all time.

Job Summary:

Front Desk Assistants provide the first impression for all types of visitors to the Social & Behavioral Sciences and Public Safety/Legal Services Pathway office suite. The primary role is to provide a welcoming office environment while also completing general office support for daily office needs.

Duties & Responsibilities:

• Professionally greet office visitors, conduct check-in, and maintain visitor log
• Collaborate with your team on Front Desk and office organization
• Support and maintain office procedures
• Assist with various projects throughout the department including basic data entry projects using MS Word or MS Excel, Outlook and/or Microsoft Office software
• Effectively use a shared office email account and folders
• Post classroom changes/cancellation notices
• Run errands on campus as needed
• Stock supplies and utilize printer/copier/scanner
• General housekeeping (maintain break room, stock and sanitize instructor workspaces, water plants, etc.)
• Provide general college information as necessary
• Learn or become familiar with the physical Auraria campus layout, especially CCD’s
• Become knowledgeable about key CCD contacts and their office locations
• Attend team meetings, participate in ongoing training, assist with assessment and perform additional duties as needed

Competencies/KSAs:

• Customer service
• Interpersonal communication
• Written communication
• Attention to detail
• Punctual and reliable
• Problem-solving
• Able to adapt to department needs
• Functional computer skills
• Phone etiquette
• Teamwork
• Strong organization skills
• Integrity: Ensure confidentiality, FERPA, CCD policy, and department procedures are followed
• Willingness to learn on the job and to train other peers on the team when needed
• Multi-lingual

Minimum Qualifications:

The most important skill or ability for this role is a positive attitude and willingness to get paid to be interrupted. For example, sometimes you might be working on a task and your attention may have to shift to a phone call or a staff member who comes to you for your help. Your goal will be to use your personality and helpful nature to support a fellow City Hawk.

Qualifications:

• Customer service
• Interpersonal communication
• Written communication
• Attention to detail
• Punctual and reliable
• Problem-solving
• Able to adapt to department needs
• Functional computer skills
• Phone etiquette
• Teamwork
• Strong organization skills
• Integrity: Ensure confidentiality, FERPA, CCD policy, and department procedures are followed
• Willingness to learn on the job and to train other peers on the team when needed
• Multi-lingual

Additional Information/Benefits:

- Will learn Excel skills
- Will learn to build business proposals
- Will learn to present in team meetings
Preferred to have students that are studying in the Social and Behavioral Sciences or Public Safety/Legal Services pathways so that they can become better acquainted with some of the faculty that teach their courses. Business students would also benefit from this position.