Title: Assistant Registrar of Student Operations and Processes

Position Type: Professional Tech Full time

College: Community College of Denver

Division: Student Affairs

Department: CCD Registration and Records

Campus: Auraria Campus

Location: Denver

Salary Range: $67,000-$74,000

Who We Are:

This position is open only to current CCD employees. Other applicants will not be considered. 

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

Job Summary:

Reporting to the Registrar and Director of Registration and Records, the Assistant Registrar for Student Operations and Processes coordinates and executes specialized student facing functions within the Office of Registration & Records in accordance with established procedures and guidelines. This position serves as the subject matter expert for academic systems and student operations, acts as the departmental liaison to the Academic Standards Committee, and provides comprehensive support for student processes.

The Assistant Registrar must maintain knowledge of but is not limited to admissions, registration, academic records, residency, and all other enrollment-related processes, including concurrent enrollment and high school diploma enrollments. This position is responsible for applying knowledge of FERPA, federal, state, and institutional policies as they relate to reviewing and processing the registration and records information/requests, including, address changes, the program of study changes, class registration forms, and other student records documents.

This position handles complex inquiries and complaints received through the admissions and records communication channels, including email and telephone. It provides accurate guidance on college curriculum and admissions requirements, clearly explains detailed rules and regulations, and advises students and staff on appropriate procedures while maintaining the highest standards of customer service. Strong multitasking abilities are essential, along with excellent research skills and sound professional judgment when making decisions.

Duties & Responsibilities:

Duties require substantial independent research/follow-up with various parties to validate the information and present options for resolution. This position must maintain current and up to date knowledge of FERPA, Federal, State, and Institutional Policies regarding registration and enrollment practices. This position is responsible for managing the resources of the Front Counter as well as training, supervising, and coordinating work schedules of work-study and hourly staff to ensure /Front Counter coverage. This position requires working with a diverse population constituting the college’s community, students, and employees.

General Administrative Duties:

• Process enrollment related requests (Enrollment Verifications, Loan Deferments, Records Releases) in compliance with FERPA and institutional, state, and federal policies.
  
  
• Resolve issues related to registration, academic records, residency, and enrollment inquiries.
  
  
• Review and process Program of Study Changes and Change of Information forms.
  
  
• Manage departmental communication and assist students and staff in person, by phone, and via email regarding admissions, registration, grades, transcripts, and related services.
  
  
• Deliver consistently high quality customer service and support with forms, registration updates, and student record processing.
  
  
• Support High School Connections with holds, identity verification, test score review, and roster verification.
  
  
• Conduct degree audits, evaluate academic standing, monitor graduation requirements, and support student persistence and completion.
  
  
• Provide guidance on enrollment and degree verification, transcripts, graduation eligibility, licensure documentation, and other academic records that students often need for employment, internships, apprenticeships, and professional advancement.
  
  
• Coordinate graduation and credentialing processes, including degree conferral, audits, and milestone tracking, ensuring students have timely documentation for career placement and post‑graduation opportunities.
  
  
• Maintain data integrity and prepare reports on enrollment, retention, graduation, and student progression for internal and external stakeholders.
  
  
• Collaborate with various stakeholders, including Academic Affairs, Advising, Student Services, Financial Aid, and other departments—to ensure accurate records and seamless student support throughout the student lifecycle.
  
  
• Support graduating students with transition guidance, licensure requirements, credential verification, and documentation frequently required by employers, certification boards, and transfer institutions.
  
  
• Ensure compliance with institutional policies, FERPA, accreditation standards, and state/federal reporting requirements.
  
  
• Assist with registrar operations, including registration processes, records maintenance, curriculum updates, and catalog implementation.
  
  
• Apply institutional identity verification standards when processing student record changes, transcript requests, credentialing activities, and enrollment transactions. 

Specialized Duties:

• Serve as the primary institutional point of contact for Degree Works
• Oversee Degree Works configuration, degree audit rule building, and catalog/program updates to ensure accuracy and alignment with institutional curriculum.
  
  
• Coordinate with IT, advisors, academic departments, and the vendor to troubleshoot issues, implement enhancements, and maintain system reliability and sustainability.
  
  
• Lead training, documentation, and user support for faculty, staff, and advisors to promote effective use of Degree Works in monitoring student progress and supporting retention.
  
  
• Serve as staff liaison for the Academic Standards Committee
  
  
• Provide authoritative guidance on academic policy, degree requirements, and regulatory compliance to support committee decision making.
  
  
• Review and present student academic records for petitions, appeals, and exceptions, ensuring accuracy and adherence to institutional standards.
  
  
• Collaborate with faculty and administrators to develop, revise, and implement academic policies that promote fairness, consistency, and student success.
  
  
• Serve as ORR staff lead for Inter-institutional programs.
  
  
• Coordinate all processes related to interinstitutional enrollment, ensuring compliance with institutional agreements, state guidelines, and ORR procedures.
  
  
• Act as the primary liaison between CCD, partner institutions, and internal departments to resolve registration issues and support seamless student participation.
  
  
• Maintain accurate records, monitor enrollment activity, and implement workflow improvements to enhance efficiency and student experience.

Supervision of Staff:

• Assist with the hiring, onboarding, and training of ORR, work study, student hourly, and hourly staff.
  
  
• Directly supervise the Graduation Specialist, Academic Credential Specialist, and additional team members as needed, providing clear direction, coaching, and professional development to support staff growth.
  
  
• Oversee scheduling, assignment of responsibilities, timesheet processing, and performance evaluations while fostering a collaborative, high performing team culture and identifying opportunities to expand staff capabilities and leadership.
  
  
• Ensure front counter resources and staffing are sufficient to meet high demand periods.
  
  
• Maintain current knowledge of services, best practices, policies, and procedures related to Admissions and the Office of Registration & Records.

Other Duties:

• Perform other duties as assigned, maintaining flexibility to adapt responsibilities as student and institutional needs evolve.

Competencies/KSAs:

• Skills in developing and evaluating procedures.
• Strong written and oral communication skills
  
  
• Ability to conduct independent research, to analyze data and problems presented, to draw conclusions and establish solutions that are essential to the success of the position.
  
  
• Excellent time management skills. Requires the ability to handle numerous complex processes and projects, to meet deadlines.
  
  
• Excels in Microsoft Office software.
  
  
• Interpersonal, organizational, supervisory, training, and strong customer service skills.
  
  
• Experience working with diverse or at-risk populations.
  
  
• Experience working in a multicultural setting.
  
  
• Experience working with Banner, Degree Works and Navigate 360 and /or other comparable student information systems.

Other Considerations:

Ability to work in a high-volume, fast-paced environment serving a diverse student population. May require occasional evening and weekend hours to support student programming, outreach activities, orientations, training events, and community engagement activities. This position requires a high degree of professionalism, accuracy, confidentiality, initiative, and customer service.

Equipment Used:

General office equipment.

Minimum Qualifications:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:

• Bachelor’s degree

Experience:
• Two (2) years of customer service in higher education or related field.
• One (1) year of supervisory experience.

Preferred Qualifications:

Education:

• Master’s degree. Years of related professional experience may be substituted on a year-for-year basis. Substituted experience must be management or upper-level administrative assistant work.

Experience:

• Experience working in the Office of Registration & Records as well as experience working with faculty/students in a post-secondary setting. Working with specialized student programs including veterans and international students.

Selection Process:

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

Application Instructions: 

Interested applicants must submit a complete application packet which includes:

1. Electronic Application
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, official preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.

Additional Information/Benefits:

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.