Title: Financial Aid - Clerical Assistant

Position Type: Workstudy

College: Red Rocks Community College

Division: Student Affairs

Department: RRCC Financial Aid

Campus: RRCC Lakewood Campus

Location: Lakewood

Salary Range: $19.37 - $19.89 / hour

Job Summary:

The Financial Aid Office at RRCC is seeking a Clerical Assistant to provide high-level customer service at our front counter on the Lakewood campus. It is the Financial Aid Office’s mission to deliver federal, state, and institutional funds to students with the goal of creating expanded access to higher education. We seek to remove financial barriers our students may encounter while enrolled. For more information on financial aid, please visit our website at the following link: https://www.rrcc.edu/financial-aid

This position reports to Karen Tran, Manager of Work-Study and Customer Service. The work schedule is Monday–Thursday, 8:00 a.m.–6:00 p.m., and Friday, 9:00 a.m.–12:00 p.m., and is based at the Lakewood campus. Occasional hours outside the normal work schedule may be required.

This is a work-study position. This position may work up to 20 hours each week while an RRCC student, depending on class schedule, need, and budget availability.

Student employees are enrolled in and contribute to a TIAA-CREF account when enrolled in less than six credits.

Competencies/KSAs:

Willingness to expand knowledge and skills related to inclusion and diversity.
Good communication, organizational, and attention to detail skills.
Ability to proficiently use Microsoft Office suite products such as Word, Excel, and Outlook.
Ability to work independently and exercise good judgment.
Demonstrated commitment to fostering an inclusive working and learning environment.

Minimum Qualifications:

Required Qualifications
For work study employment:
1. Must be an RRCC student and have been granted a work study award for the semester the student is seeking employment and maintain eligibility.
2. Must be enrolled in at least half-time (6 credit hours) and meet Satisfactory Academic Progress for all credit hours.

For student hourly employment:
1. Must be an RRCC student and enrolled in at least half-time (6 credit hours).

Other Required Qualifications
1. Must have a commitment to equity and quality customer service and the ability to interact and communicate effectively in oral and written form with individuals from diverse backgrounds.
2. Ability to maintain confidentiality.
3. Experience using Microsoft Office Suite (Word, Excel, Outlook PowerPoint) and have advanced computer skills and experience with virtual meeting platforms (Zoom/Webex etc.).
4. Must be reliable, punctual and have a good work ethic.
5. Must be a self-starter with time-management skills and a strong attention to detail.
6. Ability to work from campus (Lakewood campus location) and be eligible for student employment.

Preferred Qualifications:

• One year of customer service experience preferred.
• Must be able to provide excellent customer service to students, their families, RRCC colleagues, and community members.
• Demonstrated interpersonal communication skills.
• Should have basic computer skills with Microsoft Word, Excel, and Outlook.
• Be able to learn/have experience with Ellucian Banner software, data management software, Navigate, and BDM electronic file management.
• Demonstrate professionalism and confidentiality at all times.
• Must have the ability to write professionally and without errors.
• Must have great attention to detail.
• Ability to be trained in and practice Family Educational Rights and Privacy Act (FERPA) laws regarding confidentiality of student records.
• Excellent verbal and written communication skills.
• Commitment to equity.
• Ability to interact and communicate effectively in all settings (in person, remotely, written, and verbal correspondences)

Application Instructions: 

To Apply
All applicants must submit:
1. Resume
2. Detailed letter of interest (cover letter) addressing the job announcement.
Candidates will be evaluated based on their qualifications as related to the duties and responsibilities of the position. Candidates may redact any personally identifiable information on their materials including but are not limited to age, date of birth, and dates of attendance and date of graduation for educational institutions. Incomplete applications will not be considered.

If you have questions regarding this position, please contact Karen Tran, Manager of Work-Study and Customer Service (karen.tran@rrcc.edu).