Duties & Responsibilities: 

Provide academic support services to and serve as a professional mentor to TRIO SSS participants   

• Meet with students regularly to provide individual academic, career, transfer and financial aid guidance to program participants.  

• Assess the needs of students through intake interviews to develop, update, and complete individualized action plans for program participants.   

• Provide proactive and strategic outreach to students to connect them to college and community resources for additional support. 

• Monitor student academic progress and provide success interventions as appropriate to support retention. 

Bilingual Student Services Liaison & Cultural Broker 

• Serve as a positive cultural broker for Spanish speaking families.  

• Provide interpretation for Spanish speaking families who need to access to services in other Student Affairs departments, clarify procedures and practices. 

Wolf Success Workshops 

• Collaborate with SSS Team in the development and implementation of Wolf Success Workshops focusing on academic success, financial aid, financial literacy, etc.  

• Primary liaison with Financial Aid. 

• Collaborate with staff, faculty, and external partners in the development of Wolf Success Workshops. 

Programming and Community Building 

• Provide guidance for career planning and exploration through individual assessment and advising and through developing and offering group workshops. 

• Provide guidance for financial literacy and financial aid/scholarship opportunities through individual advising and through developing and offering group workshops . 

• Coordinate programming and activities to cultivate program participants sense of community and to provide experiences that will connect them to campus and community opportunities. 

Maintain accurate and confidential student records   

• Maintain accurate documentation of students’ need for service, case notes, student performance outcome, and data related to the Student Support Services goals.  

• Ensure guidelines regarding Student Support Services student eligibility are met. 

• Assist the Director with completing the Annual Performance Report. 

Program Recruitment & Outreach   

• Assist the TRIO SSS Director to develop and implement an effective process for identification, recruitment, and retention of program participants. 

• Provide presentations to prospective participants and their families and guests. 

• Organize on campus and virtual events for school and community partner groups to learn about the benefits of the SSS program. 

Collaboration and Professional Development   

• Provide ongoing training and information to FRCC faculty and staff regarding program services. 

• Collaborate with BCC internal and external partners to advance retention efforts, focusing on students from diverse communities. 

• Stay informed about promising practices related to mentoring, retention, and persistence. 

Competencies/KSAs: 

Professional level proficiency to read, write, and speak English and Spanish- Serve as a positive cultural broker with the Spanish speaking community. Assist with the translation of materials and provide effective interpretation. 

Mission, Vision & Values- Embraces the mission, vision and values of FRCC.  Understands the importance of the work that you do to support institutional goals.   

Student Centeredness- Places the student at the center of your work.  Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.   

Data Usage- Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact.  Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.   

Cultural Self-Awareness- Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students. 

Cultural Competence- Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds.  Change approach to reflect the new learning.   

Equity Mindedness- Learn to view department operations through an equity lens.  Be willing to call attention to processes that lead to inequity in serving students.  Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.   

Operational Planning- Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them.  Understand the department's expectations to find proactive ways to support the goals of the department.   

Leading from the Middle- Lead from your position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.   

Team Building- Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college. 

Collaboration- Willingness to work with colleagues across departments to further student engagement.   

Compliance Framework- Understand the structures in place to ensure compliance with the rules, regulations and policies of the college and federal government. 

Event Planning- Develop and execute workshops to support student needs in partnership with FRCC staff, faculty, and community partners, as well as virtual and in-person events for program recruitment & outreach. 

Minimum Qualifications: 

• Bachelor’s degree education, social work, social sciences or related field. 

• Professional working proficiency to read, write, and speak English and Spanish. 

• Two (2) years experience working with students in an educational setting, preferably in higher education student affairs in areas such as admissions, advising, financial aid, career development. 

• Experience working with students from underrepresented student populations (first generation, low-income, students with disabilities). 

• Ability to support and advance FRCC’s commitment to equity and inclusion.  

• Demonstrated strong written and oral communication skills, including experience making public presentations to a variety of audiences.  

• Demonstrated ability to relate effectively with a variety of constituents including students, faculty, staff and community. 

Selection Process: 

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. 

Position will remain open until filled with a priority deadline of August 24.  

This posting may be used to fill multiple or similar positions. 

Application Procedures: 

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.