Title: Student Support Specialist

Position Type: APT Regular Hourly

College: Front Range Community College

Division: Student Affairs

Department: FRCC College Information Services

Campus: Boulder County Campus, Westminster Campus

Location: Longmont, CO; Westminster, CO

Salary Range: $19.35 hourly

We have two openings for this position, one at each of campuses located in Longmont, CO (Boulder County Campus) and Westminster, CO (Westminster Campus). Please select your campus(es) of interest in the application.

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Job Summary:

Why This Job Could Be a Good Fit for You

• You’ll gain real-world experience interacting with a wide range of people—from first-time visitors to continuing students.
• You’ll build confidence in your ability to handle questions, solve problems, and provide helpful guidance.
• You’ll strengthen your multitasking and teamwork skills in a fast-paced, student-focused environment—experience that translates across careers, from education to business, health care, technology, public service, and more.

What You’ll Be Doing

• Serve as a first point of contact at Wolf Central—answering phone calls, assisting walk-in guests, and using systems like Banner, Navigate, and Recruit to support student needs.
• Collaborate with departments such as financial aid, career services, and academic advising.
• Work in a friendly, team-oriented environment where every day brings something new.

What We’re Looking For

• Friendly, motivated students who enjoy helping others and want to grow their skills.
• Strong communication and interpersonal abilities.
• A commitment of at least 10 hours per week (up to 20 hours available).
• A willingness to learn, adapt, and take initiative in a dynamic setting.

What You’ll Gain

• Valuable experience in customer service, problem-solving, and working with diverse groups of people.
• Development in communication, organization, and technology skills that employers value.
• A rewarding opportunity to support your peers and positively impact your campus community.

Part-time hours and schedule are somewhat variable per semester and cannot exceed 28 hours per week. This position is for 10 – 20 hours per week.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

• Provide Front-Line Support - Assist students, staff, and guests in person, by phone, and via email, delivering excellent customer service and refining communication skills.
• Support Student Services - Help students with enrollment, registration, appointment scheduling, and check-ins using college systems like Navigate.
• Engage in Campus Activities - Lead campus tours, support department events, and contribute to a welcoming, student-centered environment.
• Develop Technical & Professional Skills - Use tools like Word, Excel, and PowerPoint, manage confidential information in line with FERPA.
• Adapt and Grow - Take on evolving responsibilities, respond to changing priorities, and actively contribute to a positive and professional workplace.

Competencies/KSAs:

• Professionalism & Service Orientation - Demonstrate a friendly, professional demeanor while providing exceptional service to students, staff, and community members.
• Communication Skills - Communicate effectively with diverse audiences through strong oral and written skills.
• Adaptability & Time Management - Manage multiple tasks and adapt to changing priorities with flexibility.
• Technical Proficiency - Use essential computer software and college systems confidently to support daily operations.
• Growth Mindset - Show motivation to learn, accept feedback, and continuously develop skills through experience.

Minimum Qualifications:

• A Bachelor’s degree and demonstrated experience in customer service, higher education, or a related area.

OR

• An associate degree and two years of demonstrated experience in customer service, higher education, or a related area.

OR

• Four years of demonstrated experience in customer service, higher education, or a related area.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.

Position will remain open until filled.

This posting may be used to fill multiple or similar positions.

Application Instructions:

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

Benefits Information: For information about benefits for Instructors and Hourly Employees, please see the Front Range Community College Benefits page.

Welcoming. Respectful. Inclusive. Together, we are FRCC.