Title: Student Case Manager

Position Type: APT Regular Hourly

College: Front Range Community College

Division: Student Affairs

Department: FRCC Student Support & Conduct

Campus: Boulder County Campus; Larimer Campus

Location: Longmont, CO; Fort Collins, CO

Salary Range: $24.87 hourly

We have two openings for this position, one at each of campuses located in Fort Collins, CO (Larimer Campus) and Longmont, CO (Boulder County Campus). Please select your campus(es) of interest in the application.

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Job Summary:

The Student Case Manager predominantly works with complex student situations that have impacted the student's ability to successfully function in the FRCC community due to hardships or non-academic obstacles. or when the student has been disruptive to the community and requires support and coaching to avoid violating the Student Code of Conduct. The Student Case Manager reports directly to the Assistant Director of Student Support. The case manager will help facilitate a student's access to, and appropriate utilization of, college and/or community services, including legal, and mental health, and combating food/ housing insecurity. This person establishes and maintains very close working relationships with community housing services, community and campus food banks, Disability Support Services, Registrar, Financial Aid, Campus Safety and Preparedness, Advising, Veteran Support Services, and others. While the case manager may develop strong supportive relationships with students and staff, they do not engage in individual therapeutic relationships.

Part-time hours and schedule are somewhat variable per semester and cannot exceed 28 hours per week.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Student Support

• Counsel, consult, and advise students on an individual basis as necessary, and refer when appropriate to proper resource agencies on and off campus.
• Support a caseload of students between the three FRCC Campuses over the academic year.
• Coordinate and track referrals, to ensure continuity of care, to internal departments such as Disability Support Services, Mental Health Counseling Services, Academic Advising, Campus Food Bank, Student Life, Financial Aid, etc.
• Work with the Student Support and Conduct staff to understanding the scope of the Student Code of Conduct and develop coaching techniques to help students.
• Coordinate student transitions from external, community providers (e.g. psychiatric/psychological treatment services or alcohol and drug treatment services, etc.).
• Assist the Assistant Director of Student Support to communicate with staff, parents, families, or designated emergency contacts regarding significant mental health emergencies including hospitalizations, suicide attempts, or other behaviors, and help facilitate a successful return to campus when issues are appropriately resolved.
• Seek immediate assistance from the Senior Director/Director of Student Support and Conduct, and Campus Safety and Preparedness in situations where there is a concern for the student's safety or the safety of others.
• Assist the Assistant Director of Student Support in the execution of Student Retention initiatives as needed.
• Assist in the case assignment allocation and coverage with the Assistant Director of Student Support.

Collaboration and Partnerships

• Support student academic success through collaborative relationships with Academic Advising, Academic Support Services, Faculty, and other departments. This could include assisting with student planning for catching up with missed academic work, adjusting an academic course load, facilitating a withdrawal when necessary, and helping a student plan for a successful return to the academic environment.
• Provide training, educational, and consultative initiatives for campus constituents regarding case management services and procedures.
• Consult regularly with the various departments on campus regarding services, access, students of concern, Student Conduct, Title IX Programs, and Student Support.

Administrative

• Maintain accurate case management records.
• Participate in departmental processes and projects.
• Fulfill other duties as assigned.

Professional Development

• Participate in college, divisional, and departmental training and development activities.
• Stay current in higher education, student leadership, diversity, social justice, etc. (through readings, webinars, trainings, workshops, conferences, etc.)

Minimum Qualifications:

• A Bachelor’s degree in Social Work, Family Studies, Human Development, Psychology or related field, and demonstrated related experience.

OR

• An associate’s degree in Social Work, Family Studies, Human Development, Psychology or related field, and at least two years of related experience.

AND

• Demonstrated experience working with diverse and/or at-risk populations.
• Excellent interpersonal skills including both oral and written communication.
• Ability to communicate effectively, verbally, and in writing.
• Ability to proactively establish and maintain effective working relationships with students/clients and community organizations.
• Knowledge/ability to operate standard office equipment, Microsoft Office applications, and student tracking systems.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.

Position will remain open until filled with a priority deadline of July 6, 2026.

This posting may be used to fill multiple or similar positions.

Application Instructions:

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

Benefits Information: For information about benefits for Instructors and Hourly Employees, please see the Front Range Community College Benefits page.

Welcoming. Respectful. Inclusive. Together, we are FRCC.