Title: Intake Navigator

Position Type: Professional Tech Full time

College: Community College of Denver

Division: Workforce Innovation

Department:

Campus: Auraria Campus

Location: Denver

Salary Range: $50,000.00-$55,000.00

Who We Are:

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

Job Summary:

Applications received by July 23, 2026, will receive priority consideration. However, we encourage all interested candidates to apply, as the position will remain open until filled.

This is a grant funded position with a grant end date of December 31, 2026. This position is contingent upon funding. 

CCD’s Center for Workforce Initiatives (CWI) offers programs in Adult and Workforce Education, Career Connected Learning, and Custom Corporate Training. Through these programs, CWI serves as a coordinating hub for the college’s noncredit courses and work-based learning opportunities, as well as Adult Education, employer education programs, and community workforce development partnerships. Our programs connect job seekers, students, and workers with employment and upskilling opportunities in targeted industries. CWI serves as a coordinating hub or “backbone” support organization for several community-driven workforce partnerships, including WORKNOW, a construction employment platform


GENERAL SUMMARY
The Intake Navigator Position assists the Center for Workforce Initiative’s workforce programs by providing navigation support to applicants and enrollees. This position requires the navigator to outreach to new and existing members, be up to date with partner programs that support career advancement- including dates, eligibility, and start dates- and make referral connections to and from community partner organizations. Position may also entail helping people complete enrollment or registration into workforce or training programs, including language and skills building opportunities.

Duties & Responsibilities:

Marketing and Outreach
• Communicate and market workforce programs and resources such as WORKNOW to interested applicants and newly enrolled members
• Facilitate registration, intake, assessment, and orientation of incoming students.
• Participate in program-wide presentations to potential applicants, partners, or workforce organizations

Navigation and Coaching Support

• Connect with new and existing WORKNOW or workforce program members to understand needs and barriers to work and training
• Onboard new members and help them navigate available services, trainings, and job opportunities.
• Coordinate follow-up retention efforts with new members and alumni
• Help members access requested retention support services
• Make follow up calls, emails or texts to potential candidates and provide information by answering questions and requests related to the WORKNOW resources, partners and programs (in person, via phone line or through email/text responding to on-line interest forms);

Record Keeping and Monitoring
• Track and maintain records of student progress to meet their goals
• Perform general clerical duties to include, but not limited to copying, mailing, scheduling meetings and filing using direct entry and electronic platforms including Excel, Microsoft Teams, Google Docs, and cloud-based data systems.
• Monitor course completion and coordinate the next steps of learner’s pathway, including support registering for classes and accessing scholarships, or accessing coaching and resource services
• Support data entry collection and reporting required for grant or program management in partnership with Operations Manager

Competencies/KSAs:

• Ability to use interpersonal skills and professional communication to connect with various stakeholders (community partners, job seekers, businesses, and teammates) and build lasting and mutual partnerships.
• Ability to explain programs to different audiences based on their needs, interested, and values. Information will be shared in a variety of ways, including email, text, one-on-one or group meetings, and public information sessions (public speaking).
• Strong time management and record keeping skills.
• Ability to pay attention to details so that follow through is timely and tasks are being executed.
• Ability to work as a team player with other staff in order to create a collaborative and inclusive environment for CWI and CCD members.
• Experience with or ability to learn career coaching or advising strategies
• Strong digital skills- frequently used applications include Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint, Forms and Outlook); Comfortable learning new software platforms
• Knowledge of workforce development and career building resources, particularly in the construction industry.

Minimum Qualifications:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:

Bachelor’s Degree (or equivalent combination of experience, knowledge, and abilities)

Experience:

• Minimum of 1 year of general office experience , including data entry, required
• Minimum of 1 year of customer service experience-required
  
  

Preferred Qualifications:

Experience: 

• Two years working in a higher ed environment
• Minimum of 1 year of community-based case management work preferred
• Bilingual in Spanish & English- Ability to execute the information sharing tasks in both English and Spanish preferred

Knowledge of local construction training or community organization partners preferred

Other Considerations:

• Prescribe and practice ethical behavior
• Set goals and objectives based on the needs capabilities of the population served

Equipment Used:
Desktop computer, LCD projector, standard office equipment. Knowledge of computer applications, including spreadsheets, or database programs, CRMs, and form fillers, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), Formstack, and Campus CE or other non-credit enrollment platforms

Selection Process:

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

Application Instructions: 

Interested applicants must submit a complete application packet which includes:

1. Electronic Application, Click ‘New Resume’ at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, official preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.

Additional Information/Benefits:

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.